FAQ
Shipment
When will I receive my order?
It usually takes 3 - 7 days to process an order and then it will be shipped. Delivery time depends on your location and is estimated as follows:
● Europe: 6 - 8 working days
● USA: 3 - 4 business days
● Australia: 2 - 14 business days
● Japan: 4 - 8 working days
● International: 10 - 20 working days
Where will my order be shipped from?
We work with an on-demand company that fulfills orders with facilities around the world. Depending on where you are, orders are fulfilled and shipped from the facility that can do so most efficiently.
Will I be charged customs fees for my order?
International orders may incur an additional customs and tax fee. This fee is beyond our control and is determined by the local customs office. Customs policies vary from country to country, so please check with your local customs office directly to see if they will impose duties and taxes on your purchases.
My order should have been here by now, but I still don't have it. What should I do?
Before you contact us, please help us by doing the following:
● Check the shipping confirmation email for errors in the delivery address.
● Check with your local post office to see if the package is there.
● Ask your neighbors if the courier left the package with them.
If the delivery address was correct and the package was not left at the post office or your neighbor, contact us at support@myhappystore.at with your order number.
If you have found an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense.
orders
How can I track my order?
You will receive a tracking link via email when your order is shipped. If you have any questions about tracking or your shipment, send us an email to support@myhappystore.at .
I received an incorrect/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us fix this quickly, please send us an email within one week with photos of the damaged product, the order number and any other details you have about your order to support@myhappystore.at . We will propose a solution as soon as possible.
returns
What is your return policy?
We work with a print-on-demand provider who only produces the items when they are ordered. To avoid overproduction, I ask you to think about the environment and not order unnecessary products.
If there is something wrong with your order, you can return it within 14 days. Please let us know if there is something wrong with the order or if you are dissatisfied by contacting us at support@myhappystore.at .
Do you offer refunds?
Refunds will only be offered to customers who receive incorrect or damaged items.
If any of these points apply, contact our customer support at support@myhappystore.at with photos of the incorrect/damaged items and we will take care of it.
Can I exchange an item for a different size/color?
Because we work with a print-on-demand provider who only produces the items when they are ordered, we do not currently offer exchanges.
To avoid unnecessary production of items, check our size charts to check which size fits. We have one for every item in our store in the product description.
While it's rare, it's possible that an item you ordered may have been mislabeled.
If this is the case, please let us know within one week of receiving your order at support@myhappystore.at . Include the order number and photos of the incorrectly labeled item. We will send you a new one or refund your purchase price!
What are the exchange, return or refund policies for custom-made and personalized items/orders?
Custom-made and personalized items are completely excluded from exchanges, returns and refunds, as they are tailored specifically to you. Unfortunately, we would subsequently no longer be able to resell these.
Exchanges, returns & refunds are only offered to customers who receive incorrect or damaged items. Please let us know if there is anything wrong with your order by contacting us at support@myhappystore.at .